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OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
271 ratings and 127 comments received in the last 90 days.
17 April 2025
I had no issue with the work done to the car, but as mentioned in the previous answer I was put under unnecessary stress due to the initial misquoting.
15 April 2025
They manged it well. But they left the undercover hanging underneath the car. I had to go back to get it fixed.
15 April 2025
Booking times need improvement. Usually quite long.
15 April 2025
All was good
14 April 2025
They were extremely professional and helpful
13 April 2025
Lady in reception was a pleasure to deal with.
12 April 2025
Lovely staff
10 April 2025
It wasn't a service it was to rectify a callback
09 April 2025
it would have been nice if my car was washed
08 April 2025
I waited in a nice clean environment & was able to have a coffee anytime I wanted it, while my car was getting worked on.
07 April 2025
Nice service
07 April 2025
I have good experience with you
07 April 2025
May be the charges could be more competitive in the light of modern day cost of 'surviving'.
07 April 2025
At all times good communication
06 April 2025
Too much hard sales. Car cleaning is getting worst day by day.
06 April 2025
Damaged my replacement part scratches paid for something but they can't doing properly need to back
06 April 2025
My pre booked appointment was changed last minute and was I exposed and had to another appointment which was not convenient. The time agreed for appointment wasn't in line with the time booked which caused unnecessary stressed.
03 April 2025
I had a previous incident at the service center whereby my car was scratched a bit but the service center didn't own it.
03 April 2025
Was updated by the service advisor on the job being carried out
01 April 2025
The Car is unfit and not road worthy. For no reason it stops abruptly whilst driving!! It is unsafe to drive and it is criminal to sell such unsafe cars!!!!!
01 April 2025
All was done well
31 March 2025
As per the above
31 March 2025
Everything went smoothly and able to deal with service person rather than dealing with automated check in
30 March 2025
Keep me informed all the way through. Very obliging
30 March 2025
Happy with service
27 March 2025
The service advisor provided me all the information needed and kept me updated on the service progress.
27 March 2025
Good
26 March 2025
Can get through to group1 call centre but the actual centre is a nightmare. Also your spare part part if your website is shockingly bad
26 March 2025
They were efficient and I experienced no issues
26 March 2025
Satisfied
23 March 2025
Managed to squeeze my MOT in early while I was still at the centre, ordered new tyres for fitment next day and at the best price available.
23 March 2025
Service completed on time
21 March 2025
Great experience
20 March 2025
Overall service was great. Good facilities and very comfortable even while waiting for the job to be done.
20 March 2025
Was as I expected.
19 March 2025
Very satisfied owing to same reasons as stated above. Akshay did a splendid job.
19 March 2025
Good service
19 March 2025
All good & Sukhvinder Kaur is really helpful.
18 March 2025
very satisfied
18 March 2025
Very helpful with the printout from the service
17 March 2025
Car taken all afternoon/evening for simple all clear and was told did not have enough time to give report same day or a clean
17 March 2025
Very Satisfied with the overall service received.
17 March 2025
Helpful and easy to deal with staff. I avoided computer booking in which takes up my time
16 March 2025
Amazing after care
15 March 2025
Although I was very satisfied with the repairs to my car, the over £4000 in costs seemed very excessive even in bringing down some of the labour charges by a few pounds did not make that much difference in the end as it was taken off the diagnostics.
15 March 2025
Communication before, during and afterwards was just right.
14 March 2025
Very helpful and flexible
11 March 2025
Incoming to this dealership for 14 years, always had a great experience with them every time I deal with them
10 March 2025
Very happy with service and accessibility of replacement parts. Reception staff are busy but scheduled telephone updates are not made. Calling reception to chase up is difficult as the number then rings out. However, face to face contact is good.
10 March 2025
Able to discuss current issues with ease
10 March 2025
Akshay is a very good customer service guy.
09 March 2025
Every detail mentioned.
09 March 2025
Same answer
09 March 2025
I was given a video for confirmation and showed me to assure me what they said was right
08 March 2025
Very good
08 March 2025
Quicker than my previous experience from other suppliers
08 March 2025
Poor service and rude customer service.
07 March 2025
Very
06 March 2025
It was okay, I don't feel that customer service was exceptional.
03 March 2025
Efficient and friendly service
03 March 2025
Because there was no waiting .
02 March 2025
V good generally. Would be even better if I could drop the car at 7 and pick up a little later.
02 March 2025
Booked drop and wait service and was there early. Serviced and cleaned the car promptly and was efficiently done. Thank you
01 March 2025
Very good
01 March 2025
I was carried along all the way on what was going on. Oh and I also got a nice complementary cleaned car
28 February 2025
Excellent
27 February 2025
Price for diagnostic phase is very high
27 February 2025
work done as expected plus extra work done on request.
27 February 2025
As explained above, management unprofessional and seem uninterested. Too many laughs and no information on what's offered whilst waiting e.g WiFi, beverages and costings. Waited 30 minutes after technician parked vehicle if I wanted it cleaned.
26 February 2025
Sas was very friendly and pro active in finding a solution to the car hire issue faced. We were kept up to date with works progress and picking up car was a smooth process
24 February 2025
Professional and friendly staff, job was done very well and in-time as promised and as a bonus I've got my car washed . Very satisfied overall
24 February 2025
service was good but the supposed 'valet' was not very good. car was still very dirty both inside and out once completed
24 February 2025
Aram was kind, professional and thoughtful. The service we received was exceptional.
23 February 2025
Helpful and efficient
23 February 2025
Because of the friendly and informed advice given
23 February 2025
Good parking
23 February 2025
Very satisfied great service
23 February 2025
The Engine light came on once again ?? this is the 2nd time I vehicle been to BMW for the last two weeks. Need to rebook my car in
22 February 2025
Good customer service. Waiting are with coffee.
22 February 2025
Great feedback and the car is working well.
22 February 2025
Great friendly service and communication
21 February 2025
Friendly and accommodating staff.
20 February 2025
excellent communication
19 February 2025
Job sorted to high calibre
19 February 2025
The guy said to collect my car at 5.30pm so he can wash my car. I had to take an uber to pick my child from nursery and back - only to find my car wasnt washed. Pathetic
19 February 2025
Service people are always polite & knowledgeable. Costs quoted before work starts and invariably car is ready on time
18 February 2025
Great service
18 February 2025
Very satisfied, staff are very helpful from the moment you walk into reception.
17 February 2025
Very helpful and and provides all the required information.
15 February 2025
Just overrated and there's no need for all the charges. I don't know why people go there have tried it many times and you guys didn't give me any chance.
15 February 2025
They forgot to call me to give me some info about when everything was supposed to be ready and they also forgot my dashcam cable underneath the dashboard with no way for me to retrieve it, therefore leaving my camera unfunctional.
14 February 2025
As above
14 February 2025
I am extremely satisfied
13 February 2025
I was informed of any issues.
13 February 2025
They performed all the requested services superbly.
12 February 2025
Overall you guys are excellent with delivery and communication. The delivery heigine is was below BMW standard. It should come from a dodgy workshop and someone carrying BMW name.
12 February 2025
Sukhvinder Kaur was very attentive and friendly. Top stars. Thank you
11 February 2025
Akshay Tiwari, was great to accommodate a request for a while you wait MOT and availability of the car to enable me to get to work.
11 February 2025
See as Above explained
10 February 2025
i asked to look at 2 additional things which came up on the app when i registered my vehicle appointment. nothing was done. if they dont want to do things, they should not allow the app to bring these things up .
10 February 2025
The car was on a call back , but it has started to make some weird sounds I haven't hear before ...
10 February 2025
MOT carried out in stated time.
09 February 2025
The car wasn't cleaned as they asked for an extra hour and I had already been waiting over 2 hours for the service. The clean should be scheduled in si that the whole experience lasts two hours ideally.
09 February 2025
See above
08 February 2025
Good service
08 February 2025
great customer service from Akshay and the service team
08 February 2025
I was satisfied with their service experience.
08 February 2025
Aqib was great ro deal with.
08 February 2025
Very courteous and friendly
08 February 2025
Very poor. Was given a price for the work and when I refused to have it done I was then told something could be done on the price. Why wasn't I given the best price in the first place.
08 February 2025
Didn't even clean the inside of the car.
07 February 2025
I hope the windshield cleaning service can be improved next time, because I noticed water streaks on the inside of the front glass, which caused visibility issues when exporsed to light.
06 February 2025
Respect. Seriously. Good job.
06 February 2025
All good. Easy booking etc. It's good that they called and messaged to confirm everything a few days beforehand.
06 February 2025
Great service as usual, Sukhvinder Kaur helped with check in and all the work was done in less than 1 hour. Many thanks to everyone working in there for making this possible.
05 February 2025
Superb communication through the time my vehicle was with BMW
05 February 2025
Because they weren't able to help me with a more affordable solution for tyre replacements and couldn't book me in for an MOT prior to expiry
05 February 2025
Professional and courteous
04 February 2025
The consultant also offered me a deferred payment plan over a period of six months which was of immense help.
03 February 2025
Not there fault but water not hot enough so if couldn't wait they gave a voucher for washing car whenever convenient.
03 February 2025
Good service
03 February 2025
Great Customer service and good work on my car.
03 February 2025
timely and friendly
02 February 2025
They haven't been able to solve the issue I had with the car
02 February 2025
Poor service. Rude staff. Shocking morale.
01 February 2025
A good service, while I waited. Regularly updated.
23 April 2025
Could not fault it. Excellent.