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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
161 ratings and 81 comments received in the last 90 days.
24 August 2025
Over all I was very pleased with the site.
20 August 2025
Friendly
20 August 2025
Friendly and fast and a car wash too. Fantastic.
19 August 2025
No complaints
16 August 2025
Job done to perfection.
16 August 2025
Expectations set on work required, cost & timelines. All of these were met. Service team were very polite & efficient
15 August 2025
I had no issues and no reason for scoring any less
14 August 2025
Great staff
12 August 2025
Top quality
11 August 2025
Very happy with service provided car was only in for airbag recall. They washed the car aswell free of charge
11 August 2025
Friendly advisors and caring
11 August 2025
Presented my serviced and cleaned.
09 August 2025
I was very happy with the service.
09 August 2025
The staff were very friendly and attentive. They gave my car a nice wash and offered us refreshments. The service was completed in good time. Overall very pleased with my visit.
08 August 2025
Efficient and professional
05 August 2025
Outstanding customer service
05 August 2025
Helpful polite nothing a problem
04 August 2025
Overall very good, a shame the coffee machine was broken
03 August 2025
Wonderful Service !
03 August 2025
Car taken into service centre promptly after I arrived. Was kept regularly updated and also asked if front brake pads should be replaced as they are due in some months, was good advise and not hard sell. Said yes but not in stock.
03 August 2025
Good service, the video quality of the vehicle check could be better it's pretty blurry
03 August 2025
I received regular updates from Sukhivinder and she also called me 45 minutes before the pick up time, ensuing that I collected my car on the same day. My car was vacuumed and washed, as she had promised.
01 August 2025
I'm a completely satisfied customer and that says a lot because I have high standards when it comes to service. BMW South Ruislip delivered on every level.
01 August 2025
Everything good
31 July 2025
They were polite, courteous and processed me efficiently. I still don't understand the state of my battery and no follow up.
31 July 2025
i was satisfied completely
29 July 2025
Warranty work completed quickly and efficiently by Master Tech Gary Moody.
29 July 2025
As above
29 July 2025
No issues all went as planned
29 July 2025
See above
29 July 2025
Good customer care
25 July 2025
My MOT and tyre replacement went very well
20 July 2025
Interior of car wasn't cleaned. I was charged for the service even though I pay for the service plan.
18 July 2025
the parts store had a shortage of staff and I couldn't get answer to question I had as the queue was too long
16 July 2025
Staff service and advice was excellent
16 July 2025
Bhaivesh was very helpful with check-in to timely updates to the efficient check out,
15 July 2025
Excellent customer care.I was called the day before reminding me of the service the next day.On the day,was kept informed at every stage of the service both of the cost involved and what was being done.
14 July 2025
work was done promptly
13 July 2025
Staff are always helpful personnel and on the phone
12 July 2025
Excellent agent who dealt with my booking
12 July 2025
Positive liaison and communication with customer.
11 July 2025
Kept up to date on repairs etc whilst vehicle was at the garage.
10 July 2025
Very professional team
08 July 2025
As I was satisfied with the service
08 July 2025
I'm confident that the work carried out was to a high standard and staff were great.
07 July 2025
Same answer as above.
07 July 2025
Very smooth process and communication was very good
06 July 2025
See above
04 July 2025
Work carried out within timeframe and kept up to date with progress. Comfortable waiting area with water and coffee available.
04 July 2025
Overall service experience was good. However the cost of fixing the parts is very expensive.
30 June 2025
Amazing the guys always seem to go the extra mile
26 June 2025
Quick and efficient
25 June 2025
Good
25 June 2025
Service adviser was very helpful,freindly & professional.
25 June 2025
I have used a few and Ruislip are the best
25 June 2025
Done the job as said
25 June 2025
I did not receive good service; it was not the level of service I used to get. Unfortunately, the customer service was lacking. They didn't even offer me tea or water, which they provided to other clients. They could have been nicer and friendlier.
24 June 2025
Service notified me every step of the way through emails
22 June 2025
Good comms and very welcoming
22 June 2025
The whole process was simple and effective. The staff were excellent
21 June 2025
Smooth and fairly quick turnaround
21 June 2025
Knowledgeable staff
21 June 2025
No greetings upon entry. Abandoned almost 2hrs .
20 June 2025
Completely satisfied
19 June 2025
Staff are helpful and efficient
19 June 2025
Very professional
18 June 2025
When l was told that MOT fail l went quickly to repair the fault and l bought the car on Saturday 14th to recheck the test but your staff was not helpful as he told me to bring the car on weekdays Despite your lady staff advised me to bring the
17 June 2025
Communication
16 June 2025
Friendly staff, accommodating.
16 June 2025
The people, The work and professionalism
16 June 2025
It was my first time to visit for a car service in this service station. All over good experience.
15 June 2025
Please see above around check in
11 June 2025
very happy to help
11 June 2025
See above
10 June 2025
I had to leave the car for a day which was ok as I had been given a heads up that it could happen and I had planned accordingly.
10 June 2025
Great service
10 June 2025
Same as above - utterly rubbish.
09 June 2025
Very good service. Easy to book online, no queuing, they called to update me about progress, and the car was ready before I expected. Overall excellent.
08 June 2025
Works done on time.
07 June 2025
Organisation and customer service was very good. Timing as well
26 August 2025
The work was good and i am satisfied.