OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
162 ratings and 109 comments received in the last 90 days.
08 May 2026
I received very good services from all members of the team there.
06 May 2026
Good communication good turn around answering everything i had to ask
05 May 2026
Disappointed that no approximate time for car collection could be provided. Poor standard of wash and vacuum, i would have preferred if it wasnt done, crumbs etc forced into the backseat arm rest and hidden away instead of hoovered up.
05 May 2026
Seemed a bit disorganised this visit (not usually the case). I was phoned to say the car was ready but when I arrived it didn't seem to be quite ready. Also, unlike other times it hadn't been cleaned. Also the staff left a number label in the car
05 May 2026
From the last time service Standards have dropped staff have attitude technicians are not up to scratch
05 May 2026
Dev was excellent.
02 May 2026
Easy to booked, keep you informed , friendly customer service, Reasonable prices
02 May 2026
Very good service.
02 May 2026
Excellent service
29 April 2026
Staff were friendly
27 April 2026
Very good Only deducted 1 star for miss quoted shock absorber fixed price
26 April 2026
All good
24 April 2026
As usual, communication with Ruislip was very difficult whilst they had our car. Separately, the fuel economy of our Series 2 diesel has plummeted since its service and fuel additive.
23 April 2026
Nice approach and have done a good work. I have nothing to comment
22 April 2026
Both Chris and Sharon were excellent
22 April 2026
The report summary video was helpful, and the service was done quickly. The advisor, Bhaivesh made a great effort to have the car serviced early as I need it to travel out of town.
22 April 2026
Very Professional staff
21 April 2026
Prompt attention and helpful with my request to complete works by 2pm
21 April 2026
Great service from BMW as always. A big thank you to Sharon on the front-of-house team for being so welcoming and organised, and to Dev for carrying out the work efficiently and to a high standard. Professional, smooth, and stress-free service.
19 April 2026
Great communication and updates
18 April 2026
Really good and quick they allowed me to work in the boardroom whilst my service was being done
18 April 2026
I was happy with the service
17 April 2026
Very good communication and speedy yet professional service
17 April 2026
Sharon and Sahana and suk are amazing such bubbly and welcoming staff
17 April 2026
Process very efficient and quick to register the car. Kept informed throughout. Service with a smile.
17 April 2026
Very courteous , punctual
14 April 2026
excellent customer service bav explained everything in deatail every step of the way i could see he was extremely busy but still took the time to say what was needed to be done in detail thank you
14 April 2026
Very good service from the the person who attended my appointment
13 April 2026
Very good reception service and accurate advice in timing and repairs.
13 April 2026
Great overall service as always from this centre
12 April 2026
It was good experience, team really helpful in explaining and arranging drop off car after fix in timely manner
09 April 2026
It was a recall for the airbag ...very quick. No delay waited in the morning ..
08 April 2026
I still have inspection light showing despite car being serviced. Car clean was abysmal and left marks on my body work
06 April 2026
Overall the service was good and would say that Sukh provided the level of service expected from BMW staff. The visual health check felt rushed and not thorough as I know there are a few issues with the car which wasn't picked up.
05 April 2026
Customer service representative was courteous and provided good service.
05 April 2026
Visit was seamless
02 April 2026
MOT - Wrong mileage Recorded. I was lead to have full major service, even though indicater on screen was late August 2026, implying warranty would affected.Car now is worse than I took in! I have called number of times and still awaiting call back
01 April 2026
The service itself was fine, but was unhappy with the booking. I recently bought this BMW from you (under warranty). There was a minor fault - the screen washers didn't work & I was threatened with a charge to fix this. After: no charge was made.
30 March 2026
Very easy check in process and relatively swift turnaround.
29 March 2026
Great customer service
29 March 2026
Very efficient
26 March 2026
Such a welcoming atmosphere. Everyone was friendly and easy to deal with especially Sharon helping me check in
25 March 2026
Selected "call me" on the kiosk for when my car was ready for collection, but only received an SMS Long wait for recall work to be done
25 March 2026
My car was ready but has not been washed.
24 March 2026
Everything went as planned. The only issue I had was as the service centre is difficult for me to get to and back without my car I had to wait for 2.5 hours. They used to offer a pick up and return for the car, which was great but is now not offered.
24 March 2026
Very good service,
23 March 2026
excellent customer service
23 March 2026
Completed everything that was required in the time expected thanks to some out of the box thinking
23 March 2026
Completely satisfied withService team (adviser Zahana) - very professional. Unfortunately technical fault with car not rectified.
23 March 2026
excellent communication
21 March 2026
Brilliant service
21 March 2026
I waited for my car. The service was carried out within the time specified.
21 March 2026
The service was completed with minimum human contact; self service check in, text message when complete. Only contact when making payment. No issues identified. Car was cleaned inside and out.
19 March 2026
Excellent service as usual
18 March 2026
The MOT was carried out well. The next day the warning sign came on and said the car needed a service. It's not due a service until September
17 March 2026
Very disappointed with communication, called several times, no returned calls , misinformation, no resolution in timely manner,definitely biggest disappointment on overall experience.
17 March 2026
Good experience. Team was helpful and accommodating when I needed my car back quickly.
16 March 2026
Excellent service and very professional staff. Everything was handled efficiently and the experience was smooth from start to finish. I am very satisfied and would definitely recommend this centre
16 March 2026
Chris was fantastic
16 March 2026
Did the job supposed to do
16 March 2026
It was a very quick, easy and seamless process.
15 March 2026
Right from the start, customer service or front desk was very helpful and also due to the fact that I had an appointment on the said day and had to reschedule, they were swiftly on it to look for a good date and day for my next appointment.
15 March 2026
Felt like the updates of what was happening with the car had to be chased and weren't as informative as usual.
15 March 2026
Was told it will take 1.25 hours took 2.5 hours.
15 March 2026
Helpful and good guidance
15 March 2026
All fine but car was not washed
14 March 2026
Fabulous customer service, very professional and kept me updated with what was happening with my car.
14 March 2026
Done very quickly
12 March 2026
Fast. Efficient and good communication
11 March 2026
Good service - service team went the last mile to solve the issue
11 March 2026
Steve was really helpful and professional, and the best BMW employee I have ever dealt with. He is a credit to your company.
11 March 2026
Polite. Explained work. Kept up to date.
10 March 2026
Excellent service throughout.
09 March 2026
I've used your dealership several times and have been very happy with the excellent customer service. My car was returned back to me in a clean condition, which shows care and consideration. Overall would highly recommend Group 1 Ruislip.
09 March 2026
Very helpful team provided a very good service and experience
08 March 2026
Professional service
08 March 2026
The Receptionist was good, the service of the car was fine, but a really easy oil change. The prices are too high. £25 credit for turning down a BMW carwash? I pay £10 frequently and it`s first class.
08 March 2026
No brake pad discs I stock so unable to carry out required works This suggests poor branch management!
08 March 2026
Excellent service All staff pleasant and very helpful Cor completed on time as promised A++
08 March 2026
Very helpful staff and kept me informed
07 March 2026
Easy to book, keep you informed, polite interaction, clean car, reasonable Price
04 March 2026
I was expecting more communication about what was happening. Tried to ring a couple of times and got no answer. Although I only let it ring the service desk for a couple of minutes.
04 March 2026
I received the car with more problems than when I handed it in to BMW.
03 March 2026
Staff always so friendly and helpful. I have complete faith my car is in good hands. On this occasion even just coming for my annual MOT I was offered a complimentary cleaning of my car. I really nice and rather unexpected gesture
03 March 2026
Great service
03 March 2026
Excellent Service
02 March 2026
It was easy to check in and my car was ready in time as advised.
01 March 2026
Excellent service & staff
28 February 2026
I had no problems dropping off the car and collecting it:
27 February 2026
Everything was explained very clearly to me and the whole process was very smooth
27 February 2026
Excellent service. No courtesy car offered. Was school holidays and with 3 kids not having car for 3.5 days was challenging.
26 February 2026
Expectations were set before I delivered the car. Although an additional day was required to complete the work I was informed in a timely manner and the reasons why were clearly explained
26 February 2026
The communication was poor throughout the day. We weren't sure when the car was ready and had to call several times. It also turns out a month after the service we needed an MOT which we have arranged separately. The service should've captured this.
25 February 2026
Good easy experience
24 February 2026
Great customer service - timely updates. Would recommend 100%
24 February 2026
Job was done
24 February 2026
I brought my car in for a pre-booked service, you serviced it in a timely manner
23 February 2026
Quick service and friendly staff, the reception area could do with some modernisation though
23 February 2026
Discovered I have an oil leak and it wasn't there when I dropped it off. Now being told that it will be two days without a car and no chance of a courtesy car until two weeks time. Also car wasn't washed or cleaned.
23 February 2026
Left garage. Orange engine warning light then appeared. Contacted garage by email and received no reply.
21 February 2026
Excellent work
21 February 2026
Very helpful , understanding and professional.
20 February 2026
I am very happy with the work that Chris did to my car. I am very satisfied with the result and very happy to see my car spotless when got it. Thank you for the good job and for returning my car clean and shiny.
19 February 2026
Sahana and suks are amazing and helpful
19 February 2026
Polite and helpful service from Suhana
17 February 2026
I had a very bad experience with BMW Ruislip. There is no communication and proper handling. I had a the bad experience with a particular lady handling my case. I had to call them around 10 times to be able to get any updates.
17 February 2026
Service completed ok. Reception staff efficient and friendly.
17 February 2026
Amazing service as always, take all my bmw's here wouldn't go elsewhere.
FIND Group 1 Ruislip BMW
Address
- Bradfield Road, South Ruislip, Middlesex, HA4 0NU
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01895 221706
Ruislip as well as surrounding areas including Northolt, Harrow, Greenford and Wembley
Address
- Bradfield Road, South Ruislip, Middlesex, HA4 0NU
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 12:00
- Sun:Closed
Phone
- 01895 221706
Ruislip as well as surrounding areas including Northolt, Harrow, Greenford and Wembley
08 May 2026
Supportive and detailed about the service. Dev was great!