OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
185 ratings and 116 comments received in the last 90 days.
18 April 2026
I was happy with the service
18 April 2026
Really good and quick they allowed me to work in the boardroom whilst my service was being done
17 April 2026
Sharon and Sahana and suk are amazing such bubbly and welcoming staff
17 April 2026
Very good communication and speedy yet professional service
17 April 2026
Process very efficient and quick to register the car. Kept informed throughout. Service with a smile.
17 April 2026
Very courteous , punctual
14 April 2026
Very good service from the the person who attended my appointment
14 April 2026
excellent customer service bav explained everything in deatail every step of the way i could see he was extremely busy but still took the time to say what was needed to be done in detail thank you
13 April 2026
Very good reception service and accurate advice in timing and repairs.
13 April 2026
Great overall service as always from this centre
12 April 2026
It was good experience, team really helpful in explaining and arranging drop off car after fix in timely manner
09 April 2026
It was a recall for the airbag ...very quick. No delay waited in the morning ..
08 April 2026
I still have inspection light showing despite car being serviced. Car clean was abysmal and left marks on my body work
06 April 2026
Overall the service was good and would say that Sukh provided the level of service expected from BMW staff. The visual health check felt rushed and not thorough as I know there are a few issues with the car which wasn't picked up.
05 April 2026
Visit was seamless
05 April 2026
Customer service representative was courteous and provided good service.
02 April 2026
MOT - Wrong mileage Recorded. I was lead to have full major service, even though indicater on screen was late August 2026, implying warranty would affected.Car now is worse than I took in! I have called number of times and still awaiting call back
01 April 2026
The service itself was fine, but was unhappy with the booking. I recently bought this BMW from you (under warranty). There was a minor fault - the screen washers didn't work & I was threatened with a charge to fix this. After: no charge was made.
30 March 2026
Very easy check in process and relatively swift turnaround.
29 March 2026
Very efficient
29 March 2026
Great customer service
26 March 2026
Such a welcoming atmosphere. Everyone was friendly and easy to deal with especially Sharon helping me check in
25 March 2026
Selected "call me" on the kiosk for when my car was ready for collection, but only received an SMS Long wait for recall work to be done
25 March 2026
My car was ready but has not been washed.
24 March 2026
Everything went as planned. The only issue I had was as the service centre is difficult for me to get to and back without my car I had to wait for 2.5 hours. They used to offer a pick up and return for the car, which was great but is now not offered.
24 March 2026
Very good service,
23 March 2026
excellent customer service
23 March 2026
excellent communication
23 March 2026
Completely satisfied withService team (adviser Zahana) - very professional. Unfortunately technical fault with car not rectified.
23 March 2026
Completed everything that was required in the time expected thanks to some out of the box thinking
21 March 2026
Brilliant service
21 March 2026
The service was completed with minimum human contact; self service check in, text message when complete. Only contact when making payment. No issues identified. Car was cleaned inside and out.
21 March 2026
I waited for my car. The service was carried out within the time specified.
19 March 2026
Excellent service as usual
18 March 2026
The MOT was carried out well. The next day the warning sign came on and said the car needed a service. It's not due a service until September
17 March 2026
Very disappointed with communication, called several times, no returned calls , misinformation, no resolution in timely manner,definitely biggest disappointment on overall experience.
17 March 2026
Good experience. Team was helpful and accommodating when I needed my car back quickly.
16 March 2026
Chris was fantastic
16 March 2026
Excellent service and very professional staff. Everything was handled efficiently and the experience was smooth from start to finish. I am very satisfied and would definitely recommend this centre
16 March 2026
Did the job supposed to do
16 March 2026
It was a very quick, easy and seamless process.
15 March 2026
Felt like the updates of what was happening with the car had to be chased and weren't as informative as usual.
15 March 2026
All fine but car was not washed
15 March 2026
Right from the start, customer service or front desk was very helpful and also due to the fact that I had an appointment on the said day and had to reschedule, they were swiftly on it to look for a good date and day for my next appointment.
15 March 2026
Helpful and good guidance
15 March 2026
Was told it will take 1.25 hours took 2.5 hours.
14 March 2026
Done very quickly
14 March 2026
Fabulous customer service, very professional and kept me updated with what was happening with my car.
12 March 2026
Fast. Efficient and good communication
11 March 2026
Good service - service team went the last mile to solve the issue
11 March 2026
Polite. Explained work. Kept up to date.
11 March 2026
Steve was really helpful and professional, and the best BMW employee I have ever dealt with. He is a credit to your company.
10 March 2026
Excellent service throughout.
09 March 2026
I've used your dealership several times and have been very happy with the excellent customer service. My car was returned back to me in a clean condition, which shows care and consideration. Overall would highly recommend Group 1 Ruislip.
09 March 2026
Very helpful team provided a very good service and experience
08 March 2026
Excellent service All staff pleasant and very helpful Cor completed on time as promised A++
08 March 2026
Very helpful staff and kept me informed
08 March 2026
No brake pad discs I stock so unable to carry out required works This suggests poor branch management!
08 March 2026
The Receptionist was good, the service of the car was fine, but a really easy oil change. The prices are too high. £25 credit for turning down a BMW carwash? I pay £10 frequently and it`s first class.
08 March 2026
Professional service
07 March 2026
Easy to book, keep you informed, polite interaction, clean car, reasonable Price
04 March 2026
I was expecting more communication about what was happening. Tried to ring a couple of times and got no answer. Although I only let it ring the service desk for a couple of minutes.
04 March 2026
I received the car with more problems than when I handed it in to BMW.
03 March 2026
Excellent Service
03 March 2026
Staff always so friendly and helpful. I have complete faith my car is in good hands. On this occasion even just coming for my annual MOT I was offered a complimentary cleaning of my car. I really nice and rather unexpected gesture
03 March 2026
Great service
02 March 2026
It was easy to check in and my car was ready in time as advised.
01 March 2026
Excellent service & staff
28 February 2026
I had no problems dropping off the car and collecting it:
27 February 2026
Excellent service. No courtesy car offered. Was school holidays and with 3 kids not having car for 3.5 days was challenging.
27 February 2026
Everything was explained very clearly to me and the whole process was very smooth
26 February 2026
Expectations were set before I delivered the car. Although an additional day was required to complete the work I was informed in a timely manner and the reasons why were clearly explained
26 February 2026
The communication was poor throughout the day. We weren't sure when the car was ready and had to call several times. It also turns out a month after the service we needed an MOT which we have arranged separately. The service should've captured this.
25 February 2026
Good easy experience
24 February 2026
Job was done
24 February 2026
I brought my car in for a pre-booked service, you serviced it in a timely manner
24 February 2026
Great customer service - timely updates. Would recommend 100%
23 February 2026
Discovered I have an oil leak and it wasn't there when I dropped it off. Now being told that it will be two days without a car and no chance of a courtesy car until two weeks time. Also car wasn't washed or cleaned.
23 February 2026
Left garage. Orange engine warning light then appeared. Contacted garage by email and received no reply.
23 February 2026
Quick service and friendly staff, the reception area could do with some modernisation though
21 February 2026
Excellent work
21 February 2026
Very helpful , understanding and professional.
20 February 2026
I am very happy with the work that Chris did to my car. I am very satisfied with the result and very happy to see my car spotless when got it. Thank you for the good job and for returning my car clean and shiny.
19 February 2026
Sahana and suks are amazing and helpful
19 February 2026
Polite and helpful service from Suhana
17 February 2026
Amazing service as always, take all my bmw's here wouldn't go elsewhere.
17 February 2026
I had a very bad experience with BMW Ruislip. There is no communication and proper handling. I had a the bad experience with a particular lady handling my case. I had to call them around 10 times to be able to get any updates.
17 February 2026
Service completed ok. Reception staff efficient and friendly.
15 February 2026
Friendly, knowledgeable and efficient service
14 February 2026
Very good service
13 February 2026
Great service
13 February 2026
sukhvinder was really helpful and polite
12 February 2026
All good but I was told colent would be changed but was not
11 February 2026
Thia experiemce was good. I was guided properly.
10 February 2026
Very difficupt to get hold of tge status of the vehicle. For a single MOT, it took 2.5 days and i had to repeatedly calling with no callback. I had to come to the centre to know the status.
10 February 2026
Great customer service and knowledge at the front desk from Sahana and technician Luke!
09 February 2026
Car not seen in 3 days and no call received - I wasn't aware of how long I'd be without it until day 8! Picked it up: not cleaned. Brake pad replacement warning flashed up only 4 days later which could have been done while it was with you
09 February 2026
Sukhvinder Kaur was extremely helpful and kept me up to date with the work being carried out on the car
08 February 2026
All were completely helpful .
07 February 2026
Booked online fo 1pm drop-off, to be told that I was to have dropped at 8am. Clarified. but told the same thing again an hour later and why car may not be ready that day. Clarified again. No follow-up despite promise. No apology at any point at all.
07 February 2026
All went well , I waited while work was being done, grateful for the coffee availability. Thank you
04 February 2026
Great service from start to finish.
04 February 2026
Welcoming staff at reception. Pleasant waiting area. Work carried out in reasonable time.
04 February 2026
Ruislip branch has always been excellent with my service
04 February 2026
Everyone was great.
03 February 2026
Received my car from the recovery service. Inspected it before it was due to be seen. Dealt with the warranty company efficiently and secured the repairs.
03 February 2026
My wife attended the Centre to get a quotation to replace a damaged part. She then booked the car in for the following Friday. When she dropped the car off, nobody was aware of the part or the planned works even though I had received confirmation
03 February 2026
Everything went as planned.
03 February 2026
My car wasn't washed after Service & MOT
02 February 2026
Very satisfied. Great service
30 January 2026
Poor communication
27 January 2026
They did not let me know that starter motor is not available when I handed over the car. Now I have to visit again.
27 January 2026
Such an easy process and very minimal needed to do on our side! Drop your keys off and leave it to BMW :)
26 January 2026
Job done well
26 January 2026
Hassle free drop off, pick up and work done.
FIND Group 1 Ruislip BMW
Address
- Bradfield Road, South Ruislip, Middlesex, HA4 0NU
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01895 221706
Ruislip as well as surrounding areas including Northolt, Harrow, Greenford and Wembley
Address
- Bradfield Road, South Ruislip, Middlesex, HA4 0NU
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 12:00
- Sun:Closed
Phone
- 01895 221706
Ruislip as well as surrounding areas including Northolt, Harrow, Greenford and Wembley
19 April 2026
Great communication and updates