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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
342 ratings and 138 comments received in the last 90 days.
06 February 2025
Great service as usual, Sukhvinder Kaur helped with check in and all the work was done in less than 1 hour. Many thanks to everyone working in there for making this possible.
06 February 2025
Respect. Seriously. Good job.
05 February 2025
Superb communication through the time my vehicle was with BMW
05 February 2025
Professional and courteous
05 February 2025
Because they weren't able to help me with a more affordable solution for tyre replacements and couldn't book me in for an MOT prior to expiry
04 February 2025
The consultant also offered me a deferred payment plan over a period of six months which was of immense help.
03 February 2025
Good service
03 February 2025
Not there fault but water not hot enough so if couldn't wait they gave a voucher for washing car whenever convenient.
03 February 2025
timely and friendly
03 February 2025
Great Customer service and good work on my car.
02 February 2025
Poor service. Rude staff. Shocking morale.
02 February 2025
They haven't been able to solve the issue I had with the car
01 February 2025
A good service, while I waited. Regularly updated.
31 January 2025
It was completed efficiently and was kept informed of the progress
29 January 2025
Excellent service, courtesy car was ready and waiting at drop off and giod commmunication throught the wholw process.
29 January 2025
communicative towards the customer
28 January 2025
All went well from start to finish. No hassle.
27 January 2025
Great customer service
27 January 2025
Great customer service.
27 January 2025
Find parking
26 January 2025
The video was reassuring and no hidden extras.
25 January 2025
I was explained rhe issues with my car clearly.
25 January 2025
Great service from arrival to finish. They explained every process and what was happening and advised well.
25 January 2025
Akshay was great
25 January 2025
I was kept up to date on all progress
24 January 2025
Awful dealer. Customer care manager is uncontainable. The service team simply don't answer their phones. Even BMW can't get hold of them. The only way to interact with this dealer is to sit and embarrass them to do what they should already.
24 January 2025
Great
23 January 2025
Car not cleaned after service as previously agreed.
21 January 2025
The garage did the service as requested and charged as initially advised. However, due to the garage's workload, car was not washed as was expected.
20 January 2025
Satisfied
20 January 2025
Completely satisfied
20 January 2025
Very good
20 January 2025
everything worked well
19 January 2025
Staff is very knowledgeable and great service
19 January 2025
Updated throughout the process
18 January 2025
Yes
18 January 2025
Team always give great service
18 January 2025
Friendly, efficient and effective service. Have been using this centre for years and never been let down.
18 January 2025
No complaints
18 January 2025
Excellent service again from start to finish. Extremely friendly and helpful staff.
18 January 2025
Very friendly
15 January 2025
Job well done.
15 January 2025
Problem solved.
14 January 2025
Staff did everything they could to expedite my issues
14 January 2025
Without doubt a five star experience. Atif Hussain, the service advisor was both very efficient and courteous. He tried to to ensure all my concerns / queries with my car were investigated in detail and provided a detailed report of the inspection.
14 January 2025
Good communications Long waiting time overall
14 January 2025
N/A
14 January 2025
Pleasant and helpful
14 January 2025
I collected my BMW clean and on time as they promised.
13 January 2025
This has happened to me twice in a row. The service prices at this center were significantly higher than those at Heathrow BMW. When I inquired, the reason given was that their labor rates are higher. On the last two occasions, my car required tyre
13 January 2025
Everything was clear and helpful
13 January 2025
All works carried out to high level of standards and great experience.
13 January 2025
I was kept updated.
12 January 2025
Very good
12 January 2025
Excellent customer service
11 January 2025
They dealt with the problem quickly enough. Akshay was good at communicating the progress of my service to me.
11 January 2025
service with a smile
10 January 2025
Tom from reception is very friendly
10 January 2025
Car was cleaned and great maintenance
09 January 2025
Very efficient service agent
08 January 2025
Work done on schedule
07 January 2025
Very smooth operation
07 January 2025
Easy checkin and checkout process
05 January 2025
Work carried out with video produced for my information and first class customer service
30 December 2024
No issues
27 December 2024
Only use this dealership for all my service requirements.Friendly and efficient service every time,especially Akshay,who I've dealt with before and who is always polite and gets the job done-literally.
25 December 2024
Overall not good customer service
25 December 2024
Service was done quickly and to a high standard
23 December 2024
Again Akshay was very accommodating
23 December 2024
Atif was brilliant. He kept me updated and was very efficient
23 December 2024
Because I was satisfied with the service.
23 December 2024
Good reputation
23 December 2024
The member if staff was courteous and helpful.
23 December 2024
Can't fault the service provided
22 December 2024
The service was very informative giving up to details regarding my vehcile.
22 December 2024
Very nice
22 December 2024
The service provided by Tom was very professional - this was demonstrated when i had to pick up my car and he was under pressure to handle another customer at the same time. He made sure both of us were looked after.
22 December 2024
I like the diagnosis video, was kept up to date with the work
21 December 2024
Very helpful and courteous service from Atif.
19 December 2024
Atif was very helpful and offered me additional services which helped.
19 December 2024
No faffing about, they got straight to work.
19 December 2024
Good Service
19 December 2024
Disappointed that the car was not washed with the excuse being I would have to wait a considerable time
19 December 2024
Good
18 December 2024
They are friendly and efficient.
18 December 2024
Hard to park
16 December 2024
Very satisfied with the service provided at Group 1 Ruislip.
16 December 2024
Great Service. Though there is a message getting displayed even now in my dashboard. No idea why, I am sure it's something to do with calibration I guess. If this doesn't go off, then I will bring it back for checking.
16 December 2024
Always explain what has been done and answer any questions throughly.
13 December 2024
I asked for the winter pack on the pre booking link the day before bringing the car in, but nothing was given to me when the car was returned. I even told the representetive in the morning when dropped off the car about the winter pack, but nothing.
13 December 2024
See 1 above. On the day the repair was carried all went well but the overall time frame and wasted appointment on 13th Nov was too long for a safety item recall
12 December 2024
Overall good service and assistance with curtesy car
12 December 2024
Decision about the dent repair is still pending
12 December 2024
Took care of things even when the issue got complciated
10 December 2024
Kept me informed at all times
10 December 2024
Staff is full supportive
09 December 2024
Turn around time for the job work very quick
09 December 2024
My car paint work is matt finish done by BMW. I was told they can not wash the car because it was matt finish
08 December 2024
I have written a complaint to the complaint department a week ago but still haven't heard anything back from them.
06 December 2024
Just been helpful and provide good support.
06 December 2024
Easy
05 December 2024
Vehicle was damaged when in dealership. No formal response, no pictures shared. Just a verbal response that they couldn't find anything. Apparently they didn't take photos before car went into workshop, which I know is the process. Unbelievable.
03 December 2024
The staff were brilliant and receptive to my requests, worked very quickly and communicated very well. Warranty issues were spotted and dealt with impeccably
03 December 2024
Friendly staff and I asked for car wash which they did happily and work for me on time
03 December 2024
Professional
02 December 2024
Very prompt
02 December 2024
efficient
30 November 2024
Very good thank you.
30 November 2024
All went well!
30 November 2024
Poor customer care
29 November 2024
Service with a smile
27 November 2024
The staff is very professional, they have broad knowledge and are happy to help
26 November 2024
Good use of technology for booking in , collect a clean car
26 November 2024
Job completed to budget on time
25 November 2024
Although following COVID, Human interaction is limited, but do have good communucation via phone with updates
25 November 2024
Very pleasant and efficient.
24 November 2024
Car available to time as requested and needed as I had to be somewhere else by a specific deadline
23 November 2024
Great communication reliable
21 November 2024
Sukhvinder was amazing.
21 November 2024
Very quick
19 November 2024
Pete was great sent me video of car All was good
19 November 2024
Stuff where nice
19 November 2024
Brilliant service advisor. I felt comfortable that what had to be fine was being done.
19 November 2024
Quick and easy
19 November 2024
Atif was excellent Less happy about things like the video update which only gave me an overview of tyres (4 purchased new in last 2 months) and breaks. Would like to have known about suspensions, drive train, exhaust etc. Has been shown in the past
18 November 2024
They were good.
18 November 2024
Always friendly and helpful
18 November 2024
Happy with the work core work carried out as specified. Car wash wasn't the best job.
18 November 2024
My vehicle was in for a week and a half as they were waiting for parts. I received a phone call expecting me to pick my car up giving me 80 minutes notice when I was at work. I rushed down to the garage to find the female had gone home!??
18 November 2024
My App was showing needed rear brake pads no mention from BMW till after the MOT failed but I was aware before
18 November 2024
It went smoothly.
18 November 2024
We good .. but they forgot to close my Electric box door .. might be in hurry
18 November 2024
Sukh was very helpful with assisting me with my car service.
17 November 2024
Efficient and smoothly running procedure
14 November 2024
Car was washed and cleaned after recall changes
13 November 2024
Thanks
13 November 2024
Easily arranged the appointment over the phone. Quick handover when I arrived and was greeted promptly. Received a call to inform me of what to expect and also when my car was ready.
06 February 2025
All good. Easy booking etc. It's good that they called and messaged to confirm everything a few days beforehand.