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OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
169 ratings and 78 comments received in the last 90 days.
11 June 2025
See above
11 June 2025
very happy to help
10 June 2025
Same as above - utterly rubbish.
10 June 2025
Great service
10 June 2025
I had to leave the car for a day which was ok as I had been given a heads up that it could happen and I had planned accordingly.
09 June 2025
Very good service. Easy to book online, no queuing, they called to update me about progress, and the car was ready before I expected. Overall excellent.
07 June 2025
Organisation and customer service was very good. Timing as well
03 June 2025
It was easy to drop off my keys, I was updated every step of the way and advised on next steps
03 June 2025
Excellent service at Ruislip. Suk was very helpful re outstanding matters to be carried out during the service ie map update and seasonal health check. She also gave very good advice about taking out my next service plan.
01 June 2025
Quick and professional
28 May 2025
Satisfied
27 May 2025
Usually 5 stars but forgot the aircon refresh despite putting it on the service form
27 May 2025
Good communication and efficient service timeline
26 May 2025
As above
25 May 2025
Timely communication and explanation is really appreciated
25 May 2025
Good
22 May 2025
The service received was excellent
22 May 2025
As above. They went out of the way to help. Thanks to the manager and team
22 May 2025
Very efficient and very satisfied with workmanship.
22 May 2025
The service was at high standard with reasonable cost.
19 May 2025
Sikh kept me informed at all times
19 May 2025
Friendly staff
19 May 2025
I cannot fault the service I receive.
18 May 2025
Devil may care attitude. Car delayed by 1 day. No concession of 10 mins to pick up car next day. Requested cleaning but cleaning not done. Instead was lied to saying cleaning was done by car became dirty.
18 May 2025
Friendly, and professional team
18 May 2025
The engineers carried out a very good service and a detailed diagnostic of parts and costs that needs to be carty out. the customer srvice provided by Chris was kind, helpful and very professional.
14 May 2025
Staff very courteous and helpful
13 May 2025
You get diagnostic information right
12 May 2025
All checks and services were quick
12 May 2025
Technicians abuses customer cars with no regards to the owners
12 May 2025
The turnaround on getting my car fixed was amazing and within a day I got my car back :)
11 May 2025
Very nice
08 May 2025
completely satisfied
05 May 2025
All good
05 May 2025
Very good
05 May 2025
Service advisor was amazing and made me feel valued as a customer
04 May 2025
Fast and efficient
03 May 2025
Overall experience was excellent from booking my car in for the service and collecting it on the day
01 May 2025
Good service
29 April 2025
Quicker than expected
29 April 2025
See above note
29 April 2025
Good service.
29 April 2025
Excellent
28 April 2025
Service was great although I wasn't aware that i would need to keep my car with you for at least 2 days
27 April 2025
Everything was explained satisfactorily.
24 April 2025
Hi cost. No investigation of oil leak.
23 April 2025
Could not fault it. Excellent.
17 April 2025
I had no issue with the work done to the car, but as mentioned in the previous answer I was put under unnecessary stress due to the initial misquoting.
15 April 2025
All was good
15 April 2025
Booking times need improvement. Usually quite long.
15 April 2025
They manged it well. But they left the undercover hanging underneath the car. I had to go back to get it fixed.
14 April 2025
They were extremely professional and helpful
13 April 2025
Lady in reception was a pleasure to deal with.
12 April 2025
Lovely staff
10 April 2025
It wasn't a service it was to rectify a callback
09 April 2025
it would have been nice if my car was washed
08 April 2025
I waited in a nice clean environment & was able to have a coffee anytime I wanted it, while my car was getting worked on.
07 April 2025
Nice service
07 April 2025
I have good experience with you
07 April 2025
May be the charges could be more competitive in the light of modern day cost of 'surviving'.
07 April 2025
At all times good communication
06 April 2025
Damaged my replacement part scratches paid for something but they can't doing properly need to back
06 April 2025
My pre booked appointment was changed last minute and was I exposed and had to another appointment which was not convenient. The time agreed for appointment wasn't in line with the time booked which caused unnecessary stressed.
06 April 2025
Too much hard sales. Car cleaning is getting worst day by day.
03 April 2025
I had a previous incident at the service center whereby my car was scratched a bit but the service center didn't own it.
03 April 2025
Was updated by the service advisor on the job being carried out
01 April 2025
The Car is unfit and not road worthy. For no reason it stops abruptly whilst driving!! It is unsafe to drive and it is criminal to sell such unsafe cars!!!!!
01 April 2025
All was done well
31 March 2025
Everything went smoothly and able to deal with service person rather than dealing with automated check in
31 March 2025
As per the above
30 March 2025
Keep me informed all the way through. Very obliging
30 March 2025
Happy with service
27 March 2025
Good
27 March 2025
The service advisor provided me all the information needed and kept me updated on the service progress.
26 March 2025
Can get through to group1 call centre but the actual centre is a nightmare. Also your spare part part if your website is shockingly bad
26 March 2025
Satisfied
26 March 2025
They were efficient and I experienced no issues
15 June 2025
Please see above around check in