If your BMW is over three years old, it requires an annual MOT inspection. Find out more.
OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
280 ratings and 170 comments received in the last 90 days.
26 October 2026
Poor customer service
26 October 2026
I explained previously when i completed the last survey. Then you called me asking for feedback and i told you. Why am I being asked the same quesrions for the third time?
25 October 2026
I was very satisfied with ther service ai received.
25 October 2026
Extremely satisfied.
25 October 2026
The process was clearly communicated and once the error code was determined; I was informed of the cost and post work completion since coding was not required they reduced the price accordingly and I always appreciate honesty.
25 October 2026
Always received a very good service from this garage friendly staff
25 October 2026
The car was not fixed - the noise is still there after the service. Now I also have two warnings telling me to book an engine oil change and a vehicle check. Very disappointed; I need the original issue resolved.
23 October 2026
I dealt with a member called Dev. He was great help, knowledgeable and a really nice guy. Was more than happy with his service and conversation. Great guy, thanks!
22 October 2026
Super friendly customer service by Chris
21 October 2026
It was an easy drop off. I was kept informed on the progress of the service. And received a comprehensive report and video afterwards
21 October 2026
Really poor service. I had booked in a major service and MOT. The video that was sent to me was a chocker the engineer just recorded a video of seat belts being clipped in no briefing on work carried out if they did any.
20 October 2026
Good customer service. The team was helpful and answered all my questions. The visual health check video was also very reassuring
19 October 2026
Great service and speed
19 October 2026
David, Suk and Kerri explained everything very well. They were all charming and professional
19 October 2026
Professional and return customer just for the staff! They do what they commit to, and advise genuinely . I really appreciate it
18 October 2026
Great service
17 October 2026
I was very unhappy with the Watford service center after my last visit, so I switched to the Ruislip branch to give it a try instead - very happy with the overall experience.
17 October 2026
All very good as always. Friendly, polite and helpful staff.
17 October 2026
The team and the service were great for which you got 5 stars. However, I would like you to know that I am very disappointed that you closed Kentish Town branch and forced this change on me.
16 October 2026
I was told to come at 8:30am but the place didn't open until 09:00am so I was left outside without any explanation
16 October 2026
Poor communication, staff not trained to be customer friendly and generally shoddy.
15 October 2026
Good service.
15 October 2026
Inefficient use of time for a waiting client. My MOT failed and could have been resolved by simply asking me about chasing the failed tyre. Instead the car was taken off the rack and sent for cleaning, I was then told about the tyre.
15 October 2026
Job done car was cleaned
14 October 2026
Eventually managed to find the problem and resolve.
14 October 2026
Dev provided great service, and explained everything to me and luckily he made a courtesy call night before which allowed me to make calls to styner bmw before hand
13 October 2026
No issues yet
13 October 2026
Great service, no complaints.
12 October 2026
I was unable to call on the number provided neither they called me to discuss the brake pad and disc replacement, I got a message at 4:30pm to authorise repairs on the invoice!! Also there was indication for brake oil replacement which was not done !
12 October 2026
The major service & MOT were performed promptly whilst I waited. And I was kept updated on progress both online and by the reception staff.
11 October 2026
Excellent service
11 October 2026
As always your service team were friendly and helpful
11 October 2026
Good comms, friendly, and quick
10 October 2026
Good service.
10 October 2026
The cost was excessive and bmw would not cover the repair despite a known part issue
10 October 2026
Just really good from start to finish especially Dev
09 October 2026
Very satisfied with service experience. Great customer service from chris, kept upto date with whats going on with my car and what needs to be done
08 October 2026
Cooperative, helpful, well manner staff
08 October 2026
Great Service as always. Work always completed and ready for pick before the recommended time
07 October 2026
Speedy check in and out plus kept up to date with progress
07 October 2026
Excellent support from colleagues both in the office and the technician team as well
07 October 2026
Loved it
07 October 2026
Speedy and diligent
06 October 2026
Service was prompt and communication was good.
05 October 2026
The guy on the front desk we really helpful i think his name was Stuart jenkins
05 October 2026
I waited on-site after 15:21 video confirmation, but waited over 1 hour for handover. Brake fluid CBS wasn't reset (2nd time missing reset). Had to manually reset it myself. Also received no physical paper invoice this time.
05 October 2026
Strait forward brake fluid change and mot including new back tires have been done with no fuss and other issues.Comunication was good from the front desk but some of the emails where a day late.
05 October 2026
Dev was very very helpful and went above and beyond to help me out with my queries
05 October 2026
It was difficult to communicate on the day.
05 October 2026
Great service overall from start to finish
04 October 2026
Customer service was overwhelming
04 October 2026
I drove the car over the weekend after the service and the driver-side rear wheel is making some noise since the service. I had to drive to Reading as I am joining at new company and this is becoming a big headache. I don't know the extent of issue.
03 October 2026
The service is very good
03 October 2026
Work completed on time in line with estimate. Kept updated on progress.
03 October 2026
Reception was very good and pleasant. The car cleaning is an issue as I have had 2 cleans now and both were not good with water marks and dirt marks left on the car !! My second service I opted to not have the car washed. Poor quality car cleaning
03 October 2026
Great service and communications by all the team, particularly Chris
02 October 2026
Because I know the good work and I don't have any problems with my car after they done the work good job keep it up thank you
02 October 2026
Poor customer service.
02 October 2026
I would have rated 5 stars but as there was no option to repair a tyre meant I have to find another garage.
02 October 2026
Great service and value for money
01 October 2026
Very helpful and efficient service
01 October 2026
None
30 September 2026
Just very satisfied with the whole process
29 September 2026
The experience was good and straight forward. Sahana dealt with me and was very helpful. I needed a quiet space to work and take a call and she kindly facilitated a room that allowed me privacy whilst my car was having its MOT. Overall really happy
28 September 2026
All went well
28 September 2026
Good and efficient service.
28 September 2026
The MOT and service were carried out on time and at the agreed price.
27 September 2026
Cost for a minor service @ £365 for a car with just over 7000 miles on the clock is prohibitively expensive.
27 September 2026
Happy with service and ice and quick
27 September 2026
Not satisfied - as I had to pay for something which was created due to an earlier fix.
27 September 2026
The Ruislip team were very professional and responsive. Following a breakdown rescue from a very busy M25 which was very traumatic.
26 September 2026
Although the car was repaired the communication was nonexistent. I have no updates no time schedule and you can't get in touch with them because they don't pickup the phone.
23 September 2026
The MOT was carried out promptly and efficiently.
22 September 2026
Car was serviced on time. Even more importantly, I needed to make some work calls and the team offered me a quiet location to work. I really appreciated this.
21 September 2026
Very happy with service as always 100%
20 September 2026
Booked starter recall 8 days early. Dropped off 330e at 9:41 AM. Held all day with zero updates; told after 4 PM no work was done, forcing an unnecessary overnight stay. Work finished next day at 12 PM. Severe lack of planning and communication.
20 September 2026
Friendly & efficient service
20 September 2026
The car windscreen wasn't washed. There were wiper marks all over it. Secondly I made it very clear to 2 staff members that I didn't wish to be phoned about the survey. They assured me that I would receive a text or email yet they called twice!
20 September 2026
The car service was done in efficient way (the check-in, the check-out and the scheduled work).
18 September 2026
Great customer service and care for my car by Warren and the team. Really looked after me even after a small hiccup during a routine safety recall. Treated my special car as their own. Thanks again and will be back for more work.
18 September 2026
The service all good. Everything was explained expertly.
17 September 2026
I had such a good experience. The service was quick, I was notified of the process and the staff were so helpful especially Dev!
17 September 2026
The staff were very helpful and always smile and they explained very nicely
16 September 2026
When i reached workshop, Receptionist said that they are unlikely to be able to complete the work on the day. This is in spite of me calling the workshop in the morning and re-confirming the appointment for 1:00pm.
16 September 2026
Not sure why I am getting these texts and surveys as I don't own a bmw
16 September 2026
As per message last week, unfulfilled work request for repair and since had not contact to prioritise repair
15 September 2026
Today I had a mechanic over to change the rear brake pads on SK66 RVU, an issue identified by BMW. I was shocked when the mechanic pointed out that despite the system being updated, the oil level was at a minimum and dirty, likewise with the coolant
15 September 2026
I was told there is recall for my car and when i took the car in they said they dont have the part. Also BMW offers was and cleaning for the car once book for a service and every time i took my car this was not done. Why advertise if your not going
15 September 2026
Not satisfied with washing service provided
15 September 2026
Received a reminder call about service due and booked it which was very easy. Dropped the car and within few hours received a call saying that the car is ready for collection which included a free car wash.
14 September 2026
Everyone very helpful Inc Sahanna, who is always helpful Sharon who helped look for my key (which I'd left in the box£. Gary who helped me with my camera. Plus Luke who gave me a lift home. As well as engineers who I don't get to meet. Very important
14 September 2026
No call to confirm the car was ready to collect, i asked for quotes for additional work for a later date and these were ignored. my details appear to have been passed to a third party company who are now making unwanted calls.
13 September 2026
Ease to check in and customer service as a whole
13 September 2026
All went very smoothly and the car passed MOT.
13 September 2026
No issues, simple to book over the phone. Only issue was I had used the Web form a couple of weeks ago and had no response so I had to call.
12 September 2026
From booking to getting my MOT was areally good experience
10 September 2026
Quick and easy process.
09 September 2026
I was dealt by the team well
09 September 2026
Excellent customer service
08 September 2026
All completed on time and well communicated
08 September 2026
They were excellent
05 September 2026
Amazing service
03 September 2026
Malfunction correction failed after collection
03 September 2026
There's nothing to say much because I was satisfied
02 September 2026
Excellent service and issue detected same day
01 September 2026
Very prompt and efficient service
01 September 2026
I was very satisfied
01 September 2026
Very good
01 September 2026
Very quick drop off procedure.
01 September 2026
Never have anything bad to say about the place, used to work there and always say it's the people that make it. Chris was fantastic, looked after me very well, had my car straight in and issue resolved within an hour. Gave me the special treatment.
01 September 2026
I booked my car in for a service, starter motor recall and exhaust flap assessment. To my surprise the service was not carried out and I only discovered this when I returned to the service centre to enquire why my service reminder remained on my dash
31 August 2026
Felt that Dev the service advisor was keen to get to know me.
31 August 2026
Despite being given the wrong appointment time for my MOT (11 am rather than 8 am), staff managed to fit me in earlier and the MOT was completed within 1.5 hours.
31 August 2026
Very good service done in a nearby complex managed by efficiently qualified people
30 August 2026
Easy process to drop off and collect the vehicle
30 August 2026
I was very pleased when the mechanic ringed me and helped me actually and saved me money as well for bringing my car again to the dealership.
28 August 2026
Warren was a great help
26 August 2026
Fixed more rapidly than I had been led to believe would be the case.
26 August 2026
Mot failure, ok but the engine mount you changed then caused an engine light to display caused my fuel pump isssue. You denied your issue but Google begs to differ along with my nephew who worked for you! 2 days of arguing for you to sort!
25 August 2026
All work done as requested
25 August 2026
Good customer service despite a delay in booking vehicle in at the allocated time .
24 August 2026
The Best
24 August 2026
Good
24 August 2026
No issues great communication and good service
24 August 2026
Almost everything went smoothly. There was an issue where the service warning had not been reset and I had to ask for it to be done. Irritating but not a deal breaker.
24 August 2026
The service on the Car was done easily no hassle and everything was explained to me
24 August 2026
Just fantastic as always
22 August 2026
Speedy service
22 August 2026
Good communication, friendly and helpful.
21 August 2026
Good service from the team. Was able to drop off at 7:15 which is v important
20 August 2026
Labour costs are expensive i have been a customer for 20 years . No loyalty discounts
19 August 2026
Good service timely efficient and pleasent staff mobile check in workswell as wee!!!
19 August 2026
Prompt service.
19 August 2026
Polite and professional guy. Knew his stuff
19 August 2026
great experience
18 August 2026
Job was done on time and I was kept informed. When I arrived, the car had dirt on one side and staff couldn't explain why. A staff member quickly stepped in and arranged a wash, resolving the issue. Overall, the service ended well.
18 August 2026
Excellent Service. always great with the questions and any problems i have
17 August 2026
All the girls in the service team are amazing especially Sharon.
17 August 2026
Outstanding service, highly professional. Key names Dev in service, Sharon service reception, Shannon in parts and Dave the general manager, all truly outstanding.
16 August 2026
Very good service
16 August 2026
The experience as a whole was just great. Extremely convenient, via the key locker for drop off and collection. Communication was great, especially Warren. He kept me updated throughout the whole process and took the time to answer all of myquestions
16 August 2026
Overall service from staff was pretty good
15 August 2026
Not satisfied with the diagnostics on two different occasions.
15 August 2026
Prompt and efficient
15 August 2026
amazing customer service
15 August 2026
The staff were polite, they helped me out with my request/requirements.
14 August 2026
Problem found and issue resolved satisfactorily.
14 August 2026
The people I spoke with when I was able to get through to them were very professional, courteous and helpful. I would have given 5 stars but I find it very aggravating having to go through a call centre and still not being to be able to speak.
13 August 2026
Dev was extremely helpful, courteous and professional. His advice was sound and robust. Thanks Dev
13 August 2026
Dev was excellent at proving me with all the relevant information at the relevant background. Albeit it took 2 attempts to get the issue sorted, I'm glad it's finally fixed!
12 August 2026
Excellent service. Professional handling of the problem. I was kept up to date on the progress of the repair. I always bring my car to Group One BMW Ruislip for everything. Trusted and dependable.
12 August 2026
No pre authorisation was taken for the part of the work that was done ( battery replaced, without prior agreement & no test evidence provided that the car needs battery replacement) The oil service was not agreed either.
12 August 2026
This service centre was kind enough to lend me a car to get back home and also waived admin fee. The service has been performed to a very high standard and I love to receive my car back washed and cleaned.
12 August 2026
No very good
12 August 2026
Very poor communication throughout the entire process.
11 August 2026
Mechanic carried out mot competently Video of inspection well satisfied
11 August 2026
easy booking system. all automated and good communication if there is any issues
11 August 2026
It was a pleasure visiting this service centre with my BMW X5. The service quality was excellent, and the diagnosis and explanation of the required work were clear. I was fully satisfied with the service advisor and his consistent, helpful support.
10 August 2026
I had a call to bring my car for MOT and was told that there is an offer on for £40 and a free car wash, the car was not cleaned properly if at all not very impressed
10 August 2026
The service experience was grteat. My recommendation: There should be a provision in your service to let customers know if there's any cancellation of MOT booking to enable customers to bring their car for an earlier slot for those who want it.
09 August 2026
It was all as effortless as always
08 August 2026
Avoid this dealership completely. They stripped my oil sump plug during a basic oil change. There own mistake. Their service is dishonest, careless, and overpriced. Save your car and your money and go somewhere better .
08 August 2026
Well looked after by Sharon/Sushana. Made the works carried out very simple and straightforward
07 August 2026
Because every time I visit your offices I am greeted with smiles ?? and everyone is very professional in fact its a pleasure to deal with you so thank you Because I have never had
05 August 2026
New battery and windscreen wipers fitted plus new starter motor fitted for free as recall item. This avoided need for desperate visit to deal with the recall item.
05 August 2026
Very professional, friendly staff dealt with our problem with the car and kept us informed of the progress throughout.
05 August 2026
Impeccable service end to end
04 August 2026
Very good service
04 August 2026
Convenient and reliable.
FIND Group 1 Ruislip BMW
Address
- Bradfield Road, South Ruislip, Middlesex, HA4 0NU
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:09:00 - 13:00
- Sun:Closed
Phone
- 01895 612 500
Ruislip as well as surrounding areas including Northolt, Harrow, Greenford and Wembley
Address
- Bradfield Road, South Ruislip, Middlesex, HA4 0NU
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 12:00
- Sun:Closed
Phone
- 01895 612 500
Ruislip as well as surrounding areas including Northolt, Harrow, Greenford and Wembley
27 October 2026
the service from the moment I arrived to the updates till the end was just superb. The staff are very friendly, helpful and just a delight. They actually make the client / customer feel so welcome. Fabulous team operating here. Thank you!