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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
287 ratings and 105 comments received in the last 90 days.
25 April 2024
All went to plan, I was informed when car would be ready, all went smoothly
24 April 2024
Service decent but labour rate BIG problem
24 April 2024
Very satisfied
22 April 2024
it was about as perfect as it could have been
22 April 2024
Easy booking system with a great service provided by all
22 April 2024
My visit ran smoothly
21 April 2024
Very satisfied. Chris kept me informed and was very helpful.
21 April 2024
So far much better than previous BMW garage
21 April 2024
Friendly service Received a call informing me of the progress Received a call and email when the work had been completed
21 April 2024
Staff always want to do there very best for the customer.
21 April 2024
Great and friendly staff
18 April 2024
Recall work was done very well - however apple carplay and a few other features have been removed.
17 April 2024
Great service
16 April 2024
Got MOT done with complementary car wash, great service
16 April 2024
Fulfilled task efficiently to my requirements keeping me informed every step of the way
16 April 2024
Just perfect. Could not have been more helpful
16 April 2024
Excellent communication.
16 April 2024
Never had any complaints about the service I get from them and they are always professional and helpful
15 April 2024
Good customer service
14 April 2024
The people in the center were very helpful and happy that they kept me updated about the car service status.
13 April 2024
Excellent from check in to check out. Great communication throughout the duration
12 April 2024
They were very nice people,they were very friendly,they made me fully understand
11 April 2024
People there very well professional and knowledgeable.
10 April 2024
very satisfied, got the job done in good time and well informed
09 April 2024
Timely and Frank response
09 April 2024
The repair was fine and four star. However, the phones are taking very long to be answered. On all occasions, I was holding between 2 to 5 minutes. This is not helpful at all. Need to provide quick answer to phone calls.
09 April 2024
Very satisfied :)
06 April 2024
Straight-forward service. Good customer care. Good value.
06 April 2024
Got the good service I was told I was going to be given
05 April 2024
I have given 4 star as I am still waiting for a part which I was told will be available on Tuesday 2nd April but not yet been contacted.
05 April 2024
Great experience, kept informed at all times and very efficient
05 April 2024
No issues
03 April 2024
Great service
02 April 2024
Brilliant polite service
31 March 2024
Successfully replaced my EGR
31 March 2024
All good
31 March 2024
Excellent customer service
31 March 2024
I would give 5 stars because of David's involvement but front desk I found lacked some communication problems but it can happen. But David did get involved and resolved so 5 stars to him
31 March 2024
Told vehicle not booked even though I have the email? Tyre tread issue, claimed 2mm rear ns, video showed over 3mm on rear ns?
31 March 2024
Somehow the staff always get my package deal wrong & often ask me to pay for services which I shouldn't be paying for.
30 March 2024
Reception appear to be under pressure to sell as much more as possible, squeez as much more pounds etc.
30 March 2024
I had a waiting appointment and service was done pretty much in time I was told. Your agent, Tom, was helpful and friendly throughout.
29 March 2024
You servive and dealing were exceptionally professional
29 March 2024
My rating is based on the recall, which was very satisfactory. The only criticism was valet service, in which they only vacuumed the inside of the car. Didn't wash the car, although it was clearly dusty when I got home.
29 March 2024
Very attentive and personable assistant.
28 March 2024
I didn't have any issues or problems with Group 1 Ruislip, they were all very helpful.
27 March 2024
All good
26 March 2024
All good at a reasonable price
26 March 2024
I would prefer to check in and check out using a human interface instaed of a screen and locker
26 March 2024
Very accommodating And excellent service
25 March 2024
High quality service at a competitive price
24 March 2024
Despite having an appointment, it was evident that your team are consistently overwhelmed and stressed. The only reason I continue to use your service location is due to its proximity to my home.
24 March 2024
I respectfully told them what is wrong with my car but nothing was done about it. The problem is still there.
24 March 2024
Very thorough throughout the service
24 March 2024
All good
21 March 2024
No complaints.
19 March 2024
Akshay Tiwari is always great to work with. He puts the customer first and always tries to achieve a satisfactory outcome.
19 March 2024
It's good cooperation
19 March 2024
Thank you, you have always been by my side and helped me.
18 March 2024
I general it has been good. During last few visits I have been requesting for a call back to discuss monthly service plans but no response. Even in this visit I have requested for a call back on at least 3 different occasions but no response yet.
16 March 2024
Very quick, efficient and fairly priced. Mac was very helpful throughout the service and kept me updated at all times on what was happening throughout the day
15 March 2024
Happy that car was turned around in a timely manor
14 March 2024
Experience was perfect from beginning to end
14 March 2024
As above.
13 March 2024
Again - very happy
13 March 2024
Servicing of vehicle done efficiently
12 March 2024
The service manger is perfect. I have to say a big thank you to advisor Atif Hussain, he is so responsible of taking care of my car. He did what he promised and followed up every situations and issue, explained to me clearly and in details.
12 March 2024
Very good service. technician kept us informed during service.
11 March 2024
They resolved the issue quickly; although one issue has returned so I will follow this up with BMW again.
11 March 2024
Very polite staff
11 March 2024
check in and updates could be a bit better, lack of assurance that the job would finish the same day was slightly worrying
11 March 2024
Great service from staff can see they treat every customer with care. When I was there a customer kicked off (wasn't the staff members fault it was the customer being awkward but he handled himself very well) everyone seemed so lovely
11 March 2024
Very good and transparent service.
11 March 2024
no valet done keys not returned wrong part orderd all faults not fixed
10 March 2024
Job well done
09 March 2024
Unlike some garages, the MOT was done honestly and without making up some false needs for repairs. Besides, the car was washed too which was very helpful.
04 March 2024
Good work with BMW and the service rep akshay tiwari.
04 March 2024
They did good job
04 March 2024
Atif Husain was very knowledgable and helpful
04 March 2024
The car went in on the 20th Feb 2024, all faults were identified on the same day, except one which to this day has not been identified, although the rear tray is damaged because of it. I got the car back 9 days later.
04 March 2024
Car and app still showed service needed to be done and that no work had been carried out when I picked it up. I had to go back the next day to get the car computer altered. Wasted time.
03 March 2024
Work well completed as expected
03 March 2024
All done as expected and no complaints
03 March 2024
Staff are friendly and willing to help customer.
03 March 2024
Work carried out, printout of everything very happy with the results
02 March 2024
Service centre team non responsive
29 February 2024
Ignoring customers,not good service at all
28 February 2024
Clearly set out report of work needed to be done and always informed of the cost prior to commencement of the work
28 February 2024
Good service and friendly staff.
28 February 2024
Once errors were rectified I honestly didn't have a problem at all with BMW Ruislip
28 February 2024
I was consistently kept updated on the progress of my car service by your attentive customer care team.
28 February 2024
4 because Service was performed, and only the vehicle check report was provided but no mention of any other jobs done
28 February 2024
Friendly staff, know what they are doing, fixed my car quick
27 February 2024
Problem solved but did not wash or clean the car as advertised. Second time this happened.
27 February 2024
Professional
27 February 2024
Service side of things were good
27 February 2024
Satisfied speedy action and works.
27 February 2024
Great customer service, provided by Atif and pete
26 February 2024
I've been taking my BMWs to Ruislip for many years now . I've been kept up to date on the progress of my vehicle during servicing and/or repairs. The staff is responsive and courteous and Atif, Chris and a few others have managed my car well.
23 February 2024
From dropping off to picking up the very good
22 February 2024
all went well
22 February 2024
Done everything before the estimated time. Liked the video explanation.
22 February 2024
Excellent service with friendly and knowlegable staff
12 February 2024
Fix the issue so fast
25 April 2024
Fast and welcoming team